help center
how can we help.
answers to the questions we get most. can't find yours — send us a message below.
plans & billing
what does each plan include?
Spark (free) gives you a handful of generations a month to try vivie out. Studio and Designer unlock higher monthly generation limits and designer-only style references. VIP is unlimited generations plus priority access.
how do credits work, and when do they reset?
Every generation uses one credit. Your monthly allowance resets on the 1st of each month — you can see exactly how many you have left, and when they reset, under Settings → Plan & Billing.
how do I cancel my subscription?
Go to Settings → Plan & Billing and click cancel subscription. You keep your current plan's access until the end of your billing period, then move to the free plan automatically — no need to do anything else.
do you offer refunds?
We don't offer prorated refunds for partial billing periods, but if something went wrong with a charge, reach out below and we'll take a look.
generations & studio
why did my generation fail or come out looking off?
Generation quality depends a lot on the reference image and prompt — clearer, well-lit references usually give better results. If a generation errors out, it won't use up a credit; try again, and if it keeps failing, let us know below.
what's the difference between Full Dress, Top & Bottom, and Other?
These are the garment categories in the Studio — pick whichever matches what you're designing. Each is tuned for that silhouette, so choosing the right one gives more accurate results.
what do designer references unlock?
Studio and Designer-tier plans unlock a curated set of designer-inspired style references you can apply to your generations, on top of the standard styles everyone has access to.
community
how do community rounds and voting work?
Each round has a theme — submit a design built around it, then vote on other submissions. Rounds run on a set schedule and close automatically once the window ends.
how is the leaderboard scored?
The leaderboard ranks designs by votes received within their round. The more the community votes for your submission, the higher it climbs.
sewing packs (B2B)
what is a sewing pack?
A sewing pack turns one of your designs into a technical sketch and a written construction spec — fabric, seams, and finishing details for a sewer to work from. Real cuttable pattern pieces aren't generated yet; that's coming soon.
what happens after I submit a reference?
We generate a flat technical sketch and construction spec from your reference automatically. Designer and VIP requests get a final human check before delivery; everyone else gets theirs as soon as it's ready.
how long does it take?
You can track exactly where your request is — submitted, in review, awaiting your approval, or delivered — under Studio → my sewing packs.
account & privacy
how do I delete my account?
Go to Settings → Account and use delete account at the bottom. This is permanent and cancels any active subscription.
what happens to my data if I delete my account?
Your profile, designs, and votes are permanently removed. This can't be undone, which is why the delete flow asks you to confirm by typing your username.
where can I read the privacy policy?
The full policy is at vivie.club/privacy.
still stuck?
tell us what's going on and we'll get back to you by email.